Your rights to return goods are protected under the EU Distance Selling Directive.
Customers who wish to cancel an order should do so via email to [email protected]
Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to Steve Ward Styling in ‘as new’ condition at the customers expense. The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.
*Please note, orders for bespoke items made to a customers specification, e.g. Steve Ward Styling and Italian branded products can only be cancelled up to the commencement of manufacture. Once manufacture has commenced, the company is unable to cancel this order or refund the order value.
Returns & Exchanges
Soiled or used goods will not be accepted for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given on delivery. Please notify Steve Ward Styling of any goods that have been damaged in transit within 24 hours of receipt by email at [email protected] with photos showing the damage and the packaging or we will not be able to exchange your item(s). Please return goods by traceable post, including proof of purchase and reason for exchange or refund. Steve Ward Styling will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean, dry and in ‘as new’ condition with original packaging.
On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your delivered or return postage unless the goods supplied to you were faulty or incorrect due to an error on our part. Delivery costs will be deducted from the refund.
We can only make refunds to the original payment card charged. We aim to process all refunds within 2 working days from receipt of the returned goods. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.
Please include the following information with the item(s) you are returning:
- Your Name
- Item Order Number
- Reason for return
- Exchange or Refund
- Your contact telephone number